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FAQ's

Aqua Springs Private Hire - What facilities do you have at Aqua Springs?

We have a Spa Pool, two Hydrotherapy Spas, two Saunas, an Aromatherapy Room, a Salt Inhalation Room, a Steam Room, a Cool Pool, an Ice Cold Plunge Pool, a Monsoon Shower, a Lounger Area and a poolside Coffee Shop.

A private hire includes the use of the facilities listed above, beauty treatments and use of our Treatment Rooms are not included in the hire agreement.

Aqua Springs Private Hire - Is there a minimum age for people to use Aqua Springs?

Our facilities are strictly for use by customers aged 16 and above.

Aqua Springs Private Hire - Can I book a Private Hire and pay later?

No, payment in full will be required at the time of booking.  

 

Aqua Springs Private Hire - How many people can we invite to Aqua Springs?

For a private hire, you can have up to 100 guests.

Aqua Springs Private Hire - How does parking work at Aqua Springs?

Parking at Aqua Springs is free for any customers using the facility. Simply park in the Leisure World car park and enter your registration number into our validation system upon arrival at Aqua Springs.

Aqua Springs Private Hire - What if my booking is cancelled by Aqua Springs?

Colchester City Council (CCC) reserves the right to close or prohibit the use of any facilities, at any time if the facilities are deemed to be unfit for use. Booking will be rescheduled where possible; if not all monies paid in advance of bookings that are cancelled by CCC will be refunded. CCC will not be liable for any other expenditure incurred or loss sustained directly or indirectly by the hirer arising from the cancellation.

Aqua Springs Private Hire - Are there changing rooms and lockers available?

We have separate male and female communal changing rooms with showers and toilets.  We also have two accessible changing rooms and an accessible toilet.  All of our lockers take a £1 coin or locker token.

Aqua Springs Private Hire - Do you have shampoo & body wash at the facilities?

Yes, but they are not complimentary.  We sell small bottles of shampoo, shower gel and conditioner bottles at Aqua Springs reception.  They are priced at £1.50 for one or £2.50 for two.

Aqua Springs Private Hire - Can I hire a towel or robe?

Yes, this can be arranged on arrival, there is a £5 charge and a £15 returnable deposit per item.

Aqua Springs Private Hire - Will the Coffee Shop be open?

Yes, the Coffee Shop will be open for the duration of your booking.

Aqua Springs Private Hire - What refreshments are available within the coffee shop?

We have a variety of cold and hot drinks and snacks available, as well as paninis, wraps & sandwiches. 

Jacket potatoes, with a variety of fillings, can be pre-ordered prior to the private hire taking place (minimum of one weeks’ notice).  For more information, please email contact.aquasprings@colchester.gov.uk

Aqua Springs Private Hire - When does Aqua Springs close?

For a private hire, Aqua Springs will close 15 minutes after the pools are cleared and features are switched off.

Aqua Springs Private Hire - Am I able to bring a drink with me?

You and your guests can bring water bottles that can be refilled at the water fountain or by a member of staff, however, all other drinks must be purchased from our Coffee Shop in Aqua Springs.

Aqua Springs Private Hire - What if I need to cancel my booking?

Any cancellations by the customer made more than 14 days prior to the booking, the non-refundable deposit will be retained, cancellations made less than 14 days prior to the booking will be subject to the following:

  • 13 days – 7 days notice of cancellation – 50% of the full booking price retained by CCC
  • 6 days to 48 hours notice of cancellation – 75% of the full booking price retained by CCC
  • Less than 48 hours notice of cancellation – 100% of the full booking price retained by CCC

All cancellations by the customer must be made in writing by email to contact.aquasprings@colchester.gov.uk.

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